1. Introduction

Martock Motors ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and share information about you when you visit our website or interact with us.

We are the data controller for personal data collected through this website. If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at martockmotors@gmail.com or on 07586 026 851.

2. Information We Collect

Information you provide directly: When you submit an enquiry, part exchange request, or contact us through our website, we collect the information you choose to provide, which may include your name, email address, telephone number, postcode, and details about your vehicle.

Information collected automatically: We do not use cookies, tracking technologies, or analytics tools that collect personal data automatically from your device.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiry or process your part exchange request
• To contact you about vehicles or services relevant to your enquiry
• To comply with our legal and regulatory obligations
• To improve the services we offer

We will only use your information for the purpose for which it was collected. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases as defined in the UK General Data Protection Regulation (UK GDPR):

• Consent — where you have ticked the agreement box on one of our forms
• Legitimate interests — to respond to enquiries and conduct our business as a motor dealer
• Legal obligation — where processing is necessary to comply with the law

5. Data Retention

We retain customer enquiry and correspondence data for a maximum of 2 years from the date of the enquiry, after which it is securely deleted. Where a purchase takes place, we may retain records for up to 6 years in line with our legal obligations under HMRC guidelines.

You may request deletion of your data at any time by contacting us (see Section 8).

6. Sharing Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your information in the following limited circumstances:

• Warranty providers — with The Motoring Organisation (TMO) where you have requested or are interested in a vehicle warranty, and with your explicit consent
• Legal requirements — if required to disclose your information by law, court order, or regulatory authority
• Business transfers — in the event of a sale or transfer of all or part of our business, personal data may be transferred as part of that transaction

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Enquiry data submitted via our website is transmitted directly to our secure email inbox.

While we take all reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under UK GDPR

You have the following rights in relation to the personal data we hold about you:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request that we correct any inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data (subject to legal obligations)
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at martockmotors@gmail.com or 07586 026 851. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Third-Party Links

Our website may contain links to third-party websites (including Google Maps, Facebook, Instagram, and What3Words). This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Cookies and Tracking

This website does not currently use tracking cookies, advertising cookies, or third-party analytics tools. If this changes in the future, we will update this policy and provide appropriate notice and consent mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or the services we offer. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.

Data Controller: Martock Motors, Yandles Garage, 131 North Street, Martock, Somerset, TA12 6ER
Email: martockmotors@gmail.com  ·  Tel: 07586 026 851